Your account

Here you can read everything about a customer account and its advantages. With an account you can, for example, make call appointments, chat, easily contact consultants by telephone and much more.

The navigation bar

The navigation bar is visible throughout the website when you are logged in. Here you will find a number of useful functions quickly and easily. Here you can:

• Directly visit your account
• View incoming notifications
• View and top up your Wallet balance

The Dashboard

You enter the Dashboard when you log in. On the Dashboard you can see the most important parts at a glance. You can easily collapse and unfold these parts to keep an overview.

On the Dashboard you will find:

• Your favorite consultants
• Notifications
• Account information
• Recent consultations
• Recent reviews
• Latest transactions
• Support

Notifications

On the Notifications page you will find all messages that you have received from the system or from consultants.

Account

In the Account tab you will find everything about your account. Your details such as your pseudonym, account-pincode and date of birth. You can also manage your linked phone numbers and add new ones here. If you have linked a phone number, you can more easily get in touch with consultants.

Call Appointments

In this section you will find the call appointments you have made. You can also cancel call appointments here.

Consults

In this section you will find your latest consults. You can also click here to view the details of the consult. With chat consults and text consults you can view your conversation.

Reviews

In this section you will find the consultations for which you can leave a review and rating. You can provide a consultation with a review if the consultation lasted longer than 5 minutes. Here you can also view the reviews you have posted and the responses from consultants.

Transactions

In this section you will find all your mutations. A handy overview of incoming and outgoing transactions.

Favorites

In this section you manage your favorite consultants and see their current status. You can save consultants as favorites by clicking on the “heart” on the homepage or their profile page.

Frequently asked questions about the account

Where can I find the account-pincode?

The pin code can be found both on your Dashboard and in your Account section. You must of course be logged in to your account for this. Keep the account-pincode to yourself at all times.

You use the account-pincode to identify your account when you call our number. This is only necessary if you have not linked a phone number or if you are calling without caller ID.

What are the benefits of an account?

With the account you have full control over your expenses. You can also get in touch with consultants more easily and in several ways.

What else can you do with an account?

• Make Call Appointments
• Send text consultations
• Chat with consultants
• Save Consultants as Favorite
• Get called instead of dialing in yourself
• Write reviews
• Receive review responses
• Receive notifications from consultants
• View recent consultations
• Clear transaction overview view